Privacy Policy
Annshri Supermart is the owner and operator of the online grocery shopping platform, retail services, wholesale grocery supply system, and all related digital services under the brand name Annshri Supermart. We are fully committed to safeguarding the privacy, confidentiality, and personal information of all customers, website visitors, vendors, suppliers, and business associates who access or interact with our website, mobile communication channels, and customer support services.
This Privacy Policy describes the manner in which Annshri Supermart collects, receives, stores, processes, uses, protects, and discloses the information provided by users while browsing our website, creating an account, placing an order, subscribing to our services, making wholesale inquiries, or contacting us through any available medium.
By visiting our website, accessing our services, submitting personal information, or purchasing products from Annshri Supermart, you expressly agree to the terms mentioned in this Privacy Policy and consent to the collection and use of your information as outlined herein.
1. Information We Collect
In order to provide smooth, efficient, and reliable shopping and delivery services, Annshri Supermart may collect certain personal and transactional information from customers, including but not limited to:
- Full Name of Customer
- Contact Number / Mobile Number
- Email Address
- Residential / Delivery Address
- Billing Address
- City, State, and Postal Code
- Order History and Purchase Preferences
- Payment Related Details
- Business / Wholesale Inquiry Details
- Communication Records
- Feedback, Suggestions, and Customer Reviews
- Any other information voluntarily shared by the user
We collect such information only when it is submitted by the customer while placing an order, filling contact forms, subscribing to updates, requesting assistance, or communicating with our customer support team.
2. Purpose of Collecting Information
The information collected by Annshri Supermart is used solely for legitimate operational, commercial, and customer service purposes, including:
- To process grocery and wholesale product orders efficiently
- To confirm, package, dispatch, and deliver customer purchases
- To provide customer assistance and order support
- To contact customers regarding order status, delays, or confirmations
- To send promotional offers, discounts, and announcements
- To improve our website functionality and shopping experience
- To analyze customer buying preferences for better product availability
- To maintain transaction records and internal administrative documentation
- To comply with applicable legal or regulatory obligations
Annshri Supermart does not collect personal information for any unlawful purpose and uses such information only to enhance customer convenience and service quality.
3. Protection and Security of Personal Information
We understand the importance of data privacy and take commercially reasonable precautions to ensure that all personal information shared with us remains protected against unauthorized access, misuse, loss, alteration, or disclosure.
We maintain internal security procedures, restricted access systems, and standard digital safeguards to protect customer information stored in our records. However, while we make every effort to secure personal data, customers acknowledge that no method of transmission over the internet or electronic storage is completely secure and absolute security cannot be guaranteed.
Users are therefore advised to maintain confidentiality of their account credentials and immediately report any suspicious activity.
4. Payment Information Security
Annshri Supermart may offer online payment facilities through trusted third-party payment gateways and banking channels. We do not store complete debit card, credit card, net banking, or UPI confidential credentials on our internal servers.
All payment transactions are processed through secure authorized payment service providers. Customers are advised to ensure they use secure internet connections while making payments.
Annshri Supermart shall not be held liable for any technical payment failures, banking delays, or unauthorized usage caused outside our direct control.
5. Cookies and Browsing Data
Our website may use cookies, browser identifiers, and session tracking technologies to enhance user convenience and website performance.
Cookies help us to:
- remember user preferences,
- save cart details,
- analyze website traffic,
- understand customer browsing behavior,
- improve product recommendations,
- offer a faster and more personalized shopping experience.
Cookies do not generally store sensitive personal details. Users may disable cookies through browser settings; however, some website functionalities may become limited.
6. Sharing of Information with Third Parties
Annshri Supermart respects customer confidentiality and does not sell, rent, trade, or unlawfully disclose customer personal information to unrelated third parties.
However, limited information may be shared with trusted service providers strictly on a need basis, including:
- Delivery and logistics partners
- Payment gateway service providers
- SMS / Email notification service providers
- Technical website maintenance teams
- Legal or regulatory authorities when required under law
Such disclosures are made only to the extent necessary for order fulfillment, customer communication, payment processing, technical support, or legal compliance.
7. Wholesale and Business Purchase Information
For bulk purchase inquiries, reseller registrations, restaurant supplies, hostel supply orders, or institutional buying, Annshri Supermart may collect additional business details such as:
- Business Name
- GST Details
- Bulk Requirement Information
- Trade Contact Details
- Billing Documentation
This information is used only for quotation preparation, invoice generation, and long-term business coordination.
8. Promotional Communication
By submitting your mobile number, email address, or contact details on our website, you authorize Annshri Supermart to contact you regarding:
- order confirmations,
- delivery updates,
- promotional campaigns,
- discount notifications,
- new product launches,
- service announcements.
Customers who do not wish to receive promotional messages may request removal by contacting our support team.
9. User Consent
By accessing this website, using our online grocery services, or submitting any personal information, you provide your free consent to Annshri Supermart for collecting, storing, processing, and using such information in accordance with this Privacy Policy.
If you do not agree with any part of this Privacy Policy, you are advised not to submit your personal information or use certain website services.
10. Changes to Privacy Policy
Annshri Supermart reserves the right to amend, modify, update, or revise this Privacy Policy at any time without prior notice, in order to reflect operational changes, legal compliance, technological updates, or service improvements.
Users are advised to review this page periodically for updated information.